100% SATISFACTION GUARANTEE - NO QUESTIONS ASKED!!!
At Clearly Lenz, we do our best to ensure that all frames and lenses are produced perfectly and according to the prescription and specific needs of our customers.
Our team of optical experts inspects the accuracy of the prescription lenses and the frame’s alignment several times during the production process.
We also make sure that during delivery the frames are protected with a durable and resistant hard case and a microfiber cloth.
In the event you are not completely satisfied with your eyeglasses you may return them to us and get FULL refund (shipping costs NOT included) or a NEW pair- NO QUESTIONS ASKED!!!

But why stop there?
· Frames are too big or small - 100% Refund
· Colors don’t suit you- 100% Refund
· Wife doesn’t like the frame- 100% Refund
· Neighbor just bought same design- 100% Refund
· New collection just came out – 100% Refund
· Your dog chewed on your new frames – 100% Refund

Terms and Conditions:
· The above policy is only valid if and when:
o Returns are made within 7 days of receiving the frames.
o Customer contacts Customer Service WITHIN 7 Days of receiving their eyeglasses.
o The returned item must be complete with case and cleaning cloth.
o A tracking number of the returned glasses must be provided to our Customer Service team together with the reference code issued.
· Should the customer decide to choose a frame of higher value, the difference will be charged.
· We do NOT refund for shipping and packaging costs.
Please contact Customer Service at: sales@clearlylenz.com

Privacy Policy

It is our strict policy that under no circumstances will we sell or share any information you provide us with to any outside or third parties, except to the extent we need to process your order. Any information you provide us with via E-mail, through our on-line store (via the order submission), fax, phone, mail, or any other form of transmission is held in strict confidence. This information is limited to our company use only for processing your order and relaying your shipment tracking information to you. We respect and will continue to respect the privacy of our customers. When you become a Clearly Lenz customer, you provide your name, address, telephone number, e-mail address and more. This information is collected on the order form for several reasons, including:
(i) personal identification;
(ii) to allow us to contact you for customer service, if necessary;
(iii) to receive payment for and ship your merchandise,
and (iv) to send you an email message confirming your order shipment.
We guarantee that every payment transaction you make at Clearly Lenz will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of a payment at Clearly Lenz.